Frequently Asked Questions
Discover the answers to your frequently asked questions about our store products.
OSMOSIS x YOUNG GOOSE
In most cases, we use natural and bio-identical ingredients. Our clean, non-toxic formulas are holistic because they do not cause harm to the skin. Osmosis opted not to focus on organic products because we do not think they make lasting changes to the skin. Organic is really important in foods because of the properties of pesticides and the additives otherwise present. In skincare, this is not an issue so there is no advantage. However, there is a distinct disadvantage because they only allow 5% or less of the key ingredients that make real change in the skin. By using natural formulas full of our patented and/or exclusive ingredients, we are doing much more good to the skin.
For mature skin, Young Goose offers a range of products specifically formulated to address the signs of aging and enhance skin vitality.
YOUTH RESET - Pro-Youth™ Serum: Effectively targets all 12 hallmarks of aging. Infused with NAD+ precursors, it accelerates cellular renewal for visibly younger-looking skin while deeply nourishing the skin. This potent formula enhances luminosity, texture, and elasticity, boosting the skin's natural repair and regeneration processes.
YOUTH DAILY - Pro-Youth™ Moisturizer: Designed to work in harmony with the YOUTH RESET serum, this daily moisturizer harnesses the same pioneering NAD+ technology for extraordinary results. Formulated to preserve youthful vitality while promoting cellular renewal and longevity.
ProC.A.R.E. - Senolytic Anti-Aging Serum: Infused with two types of algae and lilac cell culture, this serum clinically activates 14 essential genes that promote skin youthfulness, enhancing the production of collagen, hyaluronic acid, and elastin. It targets wrinkles and refines pores, resulting in a smoother complexion, while also lightening and diminishing age spots to promote a more even skin tone.
Bio-Retinol - Wrinkle Correcting Serum: Gentle yet powerful retinol serum, incorporates biomimetic lipids to replenish the skin's natural oils often stripped by traditional retinol. This unique formulation ensures you achieve velvety skin with reduced fine lines, wrinkles, and sunspots, all with minimal to no peeling.
EyeC.A.R.E. - NAD+ Boosting Eye Cream: Enriched with peptides that stimulate collagen production, promoting the skin’s natural regenerative processes with NAD+ precursors. Recognizing the delicate nature of the skin around the eyes, we’ve incorporated nanosized particles for deeper penetration, providing intense hydration while nourishing the area with essential vitamins. Visibly reduces fine lines, puffiness, and bags while tightening the eye contour to enhance elasticity, leaving your eyes refreshed and youthful.
Hyperbaric Mask - Lifting Oxygen Therapy: Overnight treatment that features a novel bio-peptide that mimics the skin’s natural signals to boost collagen production. By infusing your cells with oxygen, it further enhances collagen synthesis, improving the skin's elasticity. When used as the final step in your nightly routine, it leaves your skin looking firm, hydrated, and radiant.
Bio-Shield SPF 40 - 360° Environmental Protection: 100% mineral-based, non-nano, and broad-spectrum! Enhanced with additional potent skincare actives, this next-generation sunscreen shields skin from the full spectrum of environmental stressors: UVA, UVB, blue light, EMF impact, and pollution while effectively tackling indications of the aging process. Recent research highlights that environmental stressors can accelerate skin aging more than time itself. Safeguard your skin against these damaging elements that progress skin aging to ensure a youthful and vibrant complexion.
Together, these products form a powerful arsenal for maintaining and enhancing the skin’s health and beauty. Discover our comprehensive routine:
Check out our guide on identifying skin types, available in our blog section, to find products perfect for you.
Our products are meticulously formulated to be as clean as possible without compromising the stability of the active ingredients. Our formulations are homeostatic, meaning they prioritize the skin's natural balance by using micro-doses of preservatives. This approach ensures that our products are safe and gentle on your skin while maintaining the efficacy of the high levels of active ingredients we use for optimal results.
As a medical-grade skincare company, we prioritize the effectiveness of our formulations while ensuring that none of our products contain toxic ingredients. However, we refrain from labeling ourselves as "clean" skincare because, by definition, some of our powerful actives, clinically tested and developed by dermatologists, do not meet the criteria of "clean" skincare.
For a comprehensive list of ingredients, please refer to each product page. We invite our customers to explore these ingredient lists, as our dedication to transparency is paramount.
The majority of our MD Advanced, Skincare, and Colour products are Oncology Friendly. The recommendation and use of these products should be done by professionals trained in Oncology Skincare to ensure safe and effective use. Some products may not be recommended for certain types of cancer or during certain stages.
At JAMIE ANNE., we are committed to empowering you to craft a skincare routine that aligns with your unique needs. We recognize that not everyone seeks an immediate overhaul of their entire regimen. That’s why our products are thoughtfully designed to integrate seamlessly with your existing favorites, enhancing your overall skincare experience.
While pregnant or breastfeeding, you may use all of the Osmosis and Young Goose products with the exception of Osmosis Skin Clarifier, Osmosis Skin Defense and Young Goose Bio Retinol.
With Young Goose products, transparency are of paramount importance. YG include preservatives in their formulations to ensure stability and prevent the growth of harmful bacteria and mold, thereby maintaining the integrity of our active ingredients. It's important to understand that unstable formulas can break down over time, greatly diminishing their potency. Using active ingredients without proper stabilization is far more harmful, as they may lose their effectiveness before you even get to use the product.
We want to assure you that the concentrations of preservatives used in our products are minimal and have been rigorously tested to ensure they pose no negative effects on the skin or body. We also test all products for endocrine disruption and make sure they are not disrupting homeostasis.
Among the preservatives we employ are:
Phenoxyethanol - present in some formulations at a concentration of just 0.1%, which is well below the generally accepted safe threshold of 1%. At this level, it effectively preserves the product's safety, allowing you to fully benefit from our premium formulas, without introducing the risks associated with higher concentrations.
Propylene Glycol and Polyethylene Glycol - We understand that some individuals may be sensitive to these ingredients [which evaporate from the skin and do not absorb into the body] at concentrations around 1%. That’s why we have opted for a micro-dose of 0.15%, which is approximately five times less than what one would encounter in castor oil. This careful selection was necessary to enhance the stability of our NAD+ precursors, ensuring our products deliver both safety and efficacy.
Cyclopentasiloxane - ensures even distribution of active ingredients across the skin. This is especially critical in our C.A.R.E. - NAD+ Boosting Moisturizer, where it facilitates the delivery of high concentrations of actives uniformly, preventing uneven application or varying ingredient concentrations. As with all of our ingredients, the Cyclopentasiloxane we use undergoes rigorous quality control to meet the highest standards of safety and effectiveness.
Young Goose is always pushing the boundaries to advance and refine their product line. They have already developed a proprietary stabilization system based on honeysuckle, designed to address concerns about preservatives while preserving the high efficacy of our formulations. This cutting-edge system has been successfully integrated into our YOUTH RESET and YOUTH DAILY, which feature Spermidine and NAD+ precursors. We’re excited to continue incorporating this innovative system across our entire range.
To further your understanding of the complexities of clean and medical-grade preservatives and formulations, we invite you to explore the following resource:
Immerse's primary oil is Emu Oil which is richer and heavier than Nourish, making it great for massages and promoting wound healing. Nourish's main ingredient is frequency-enhanced organic avocado oil to harmonize, heal, and regenerate (like our Elixirs). This makes it very unique! Nourish is a lighter oil and can even be used under makeup or as a daily moisturizer for overly dry, dehydrated skin.
For mature skin, Young Goose offers a range of products specifically formulated to address the signs of aging and enhance skin vitality.
YOUTH RESET - Pro-Youth™ Serum: Effectively targets all 12 hallmarks of aging. Infused with NAD+ precursors, it accelerates cellular renewal for visibly younger-looking skin while deeply nourishing the skin. This potent formula enhances luminosity, texture, and elasticity, boosting the skin's natural repair and regeneration processes.
YOUTH DAILY - Pro-Youth™ Moisturizer: Designed to work in harmony with the YOUTH RESET serum, this daily moisturizer harnesses the same pioneering NAD+ technology for extraordinary results. Formulated to preserve youthful vitality while promoting cellular renewal and longevity.
ProC.A.R.E. - Senolytic Anti-Aging Serum: Infused with two types of algae and lilac cell culture, this serum clinically activates 14 essential genes that promote skin youthfulness, enhancing the production of collagen, hyaluronic acid, and elastin. It targets wrinkles and refines pores, resulting in a smoother complexion, while also lightening and diminishing age spots to promote a more even skin tone.
Bio-Retinol - Wrinkle Correcting Serum: Gentle yet powerful retinol serum, incorporates biomimetic lipids to replenish the skin's natural oils often stripped by traditional retinol. This unique formulation ensures you achieve velvety skin with reduced fine lines, wrinkles, and sunspots, all with minimal to no peeling.
EyeC.A.R.E. - NAD+ Boosting Eye Cream: Enriched with peptides that stimulate collagen production, promoting the skin’s natural regenerative processes with NAD+ precursors. Recognizing the delicate nature of the skin around the eyes, we’ve incorporated nanosized particles for deeper penetration, providing intense hydration while nourishing the area with essential vitamins. Visibly reduces fine lines, puffiness, and bags while tightening the eye contour to enhance elasticity, leaving your eyes refreshed and youthful.
Hyperbaric Mask - Lifting Oxygen Therapy: Overnight treatment that features a novel bio-peptide that mimics the skin’s natural signals to boost collagen production. By infusing your cells with oxygen, it further enhances collagen synthesis, improving the skin's elasticity. When used as the final step in your nightly routine, it leaves your skin looking firm, hydrated, and radiant.
Bio-Shield SPF 40 - 360° Environmental Protection: 100% mineral-based, non-nano, and broad-spectrum! Enhanced with additional potent skincare actives, this next-generation sunscreen shields skin from the full spectrum of environmental stressors: UVA, UVB, blue light, EMF impact, and pollution while effectively tackling indications of the aging process. Recent research highlights that environmental stressors can accelerate skin aging more than time itself. Safeguard your skin against these damaging elements that progress skin aging to ensure a youthful and vibrant complexion.
These are ingredients that are sometimes confused. Pentylene Glycol, found in our Vitamin A treatment serums, is derived from coconut, though ours is bio-identically made. It is non-toxic and not harmful. Zemea (Propanediol), found in Catalyst AC-11, is corn-derived, and has received the ECOCERT seal. It is non-toxic and not harmful. Our bio-identical form of Butylene Glycol used in our Refresh Revitalizing Eye Cream, is the same form found in cocoa butter and the roots of the Common Rue plant. Both Pentylene Glycol and Propanediol are humectants, helping the skin to retain moisture.
At Young Goose, we incorporate NAD+ in several of our products to help support the skin’s necessary energy for optimal cell function and repair processes. NAD+ is a vital coenzyme that boosts cellular energy, enabling skin cells to perform key functions such as collagen production, reducing inflammation, and repairing damage. As a result, it contributes to improved texture, tone, and overall skin vitality.
Here are the products in our line that feature NAD+:
YOUTH RESET - Pro-Youth™ Serum: Targets all 12 hallmarks of aging. It uses NAD+ precursors to support skin regeneration, boost hydration, and protect against environmental stressors.
YOUTH DAILY - Pro-Youth™ Moisturizer: Daily moisturizer that complements YOUTH RESET providing long-lasting hydration while enhancing skin resilience with the power of NAD+.
EyeC.A.R.E. - NAD+ Boosting Eye Cream: Formulated for the delicate skin around the eyes, this product raises NAD+ levels, supporting optimal energy production, reducing puffiness, and combating signs of aging like fine lines.
C.A.R.E. - NAD+ Boosting Moisturizer: Raises NAD+ levels directly in skin cells, providing the energy they need to repair themselves, produce collagen, and reduce inflammation.
Glucose is the source of our Hyaluronic Acid and is gluten free, vegan, and is not tested on animals. We also believe in high molecular weight Hyaluronic Acid because it minimizes its potential to be an irritant to the skin.
Yes! Several of our formulations are designed to support and boost collagen production:"
YOUTH RESET - Pro-Youth™ Serum & YOUTH DAILY - Pro-Youth™ Moisturizer: Both utilize enhanced copper peptide complexes that support collagen and elastin production for firmer, smoother skin.
ProC.A.R.E. - Senolytic Anti-Aging Serum: Stimulates and up-regulates the genes responsible for collagen production.
Bio-Retinol - Wrinkle Correcting Serum: Revitalizes collagen production and thickening of the skin.
C.A.R.E. - NAD+ Boosting Moisturizer & EyeC.A.R.E. - NAD+ Boosting Eye Cream: Formulated with peptides that fuel collagen production, and regenerative processes with NAD+ precursors.
Hyperbaric Mask - Lifting Oxygen Therapy: Features a novel bio-peptide that mimics the signals your skin uses to stimulate collagen production, infusing your cells with oxygen to assist them in producing and maximizing collagen synthesis.
Benzyl alcohol is used in small amounts as part of a preservative that meets Ecocert standards and is NaTrue certified. This ingredient is often used to dissolve other ingredients to get them into formulation and evaporates during that process. Due to the source, method, and amounts used, it is not drying or harmful to the skin in any way.
Ectoin is a remarkable ingredient renowned for its ability to enhance skin elasticity, shield against environmental stressors, and stimulate collagen production.
Here are the products in our line that feature Ectoin:
Amplifying Essence - Routine Enhancer: Lightweight, nutrient-dense essence crafted to invigorate cellular activity and prepare the skin for optimal absorption of subsequent products. This formulation harnesses Ectoin to defend against pollution and HEV light, significantly improving skin elasticity.
YOUTH RESET - Pro-Youth™ Serum: Rejuvenating serum that works alongside YOUTH DAILY to enhance hydration and repair the skin barrier. Ectoin not only supports collagen production but also firms the skin and minimizes the appearance of fine lines.
YOUTH DAILY - Pro-Youth™ Moisturizer: Potent daily cream that comprehensively addresses the 12 hallmarks of aging. Infused with Ectoin, it aids in tightening and firming the skin, particularly in the lower face, while delivering deep hydration and supporting a balanced skin microbiome.
Bio-Shield SPF 40 - 360° Environmental Protection: 100% mineral sunscreen that provides broad-spectrum protection against environmental damage. Ectoin fortifies the skin’s protective barrier, ensuring resilience throughout the day while effectively addressing concerns such as melasma.
These products work harmoniously to enhance collagen production, protect your skin from environmental aggressors, and promote a youthful, firm complexion.
Sodium Hydroxide is a pH adjuster that improves consistency. It is an antioxidant that is not harmful to the skin. Since this is a potent molecule, it is used in very small amounts. Reports found in EWG or elsewhere suggesting that it is an irritant are describing a 100% solution of Sodium Hydroxide.
Many of the Young Goose products feature GHK-Cu, a potent peptide celebrated for its skin-repairing and anti-aging benefits, including:
YOUTH RESET - Pro-Youth™ Serum: Cutting-edge serum targeting all 12 hallmarks of aging.
YOUTH DAILY - Pro-Youth™ Moisturizer: Designed to hydrate, renew, and protect the skin.
EyeC.A.R.E. - NAD+ Boosting Eye Cream: Crafted for the delicate eye area to enhance firmness and diminish signs of aging.
Each formulation leverages GHK-Cu’s powerful properties to support skin health and regeneration.
Each formulation is tested through a Quality Control process that consists of monitoring the product's efficacy and expiration date. The Skincare and Wellness products have a 24+ month shelf life except for Rescue & Immune Activator, which have an 18 month shelf life.
Melasma is often linked to internal factors such as liver function and hormonal imbalances. The most effective approach to addressing melasma is a combination of topical treatments and internal supplements, working together to tackle the issue from within. These specialized products are carefully designed to address pigmentation concerns, including melasma, while also enhancing overall skin texture. Formulated with advanced, synergistic ingredients, they help even out skin tone, reduce the appearance of dark spots, and boost your skin’s natural radiance.
PURIFY ENZYME CLEANSER
CATALYST MD DNA REPAIR SERUM
BIO RETINOL SERUM
STEMFACTOR GROWTH FACTOR SERUM
RESCUE MD EPIDERMAL REPAIR SERUM
INFUSE NUTRIENT ACTIVATING MIST
REGENERATE LIVER AND COLLAGEN RENEWAL
IMMUNE ACTIVATOR
BIO SHIELD SPF
Yes, we use sustainable palm oil in our skincare products.
We use a small amount of dimethicone in one product, Catalyst MD. Dimethicone is not harmful to the skin in small amounts (1.5%) because it is too large of a molecule to penetrate the skin. However, in amounts above 5% it can become occlusive to the skin and is not advised. We have to use a slip agent in Catalytst AC-11 because the patented, highly active components in this product are VERY sticky.
Osmosis has revolutionized skincare by delivering ingredients into the deep layers of the skin. By coating our ingredients with a liposome called phosphatidylcholine, product penetration is increased by 600%. This liposome shares the same properties with all of our 'coated' cells. When used to coat ingredients, it naturally enhances penetration into the cell as well as protects it during the liposome delivery.
Our Activating Mists have multiple functions; they have been treated with unique anti-bacterial and anti-fungal frequencies that maintain a healthy probiotic population on the skin. They have also been treated with frequencies that are designed to activate repair as well as being calming, and they have unique active ingredients to promote rejuvenation and energize the skin.
Our stem cells come from carefully screened adult adipose tissue. There are no actual stem cells in StemFactor, just the growth factors they make.
The human stem cells used in StemFactorMD are derived from adult fat cells. These stem cells are transferred to a culture containing specific growth media, where they begin dividing and secreting growth factors. The growth factors and cytokines (over 600 types) are collected during this process, while the stem cells themselves are left behind to continue division and growth factor production.
The acceptable range of Vitamin A while pregnant is 2,500 - 10,000 IU (international units) per/day and 4,000 - 15,000 IU while breastfeeding. When using Osmosis Active A Serums, you will not exceed 300 IU per/day even if using the strongest serum available at 2 pumps 2 times per day. Our Facial Infusion treatment is also safe to receive while pregnant or breastfeeding as it does not exceed 1,500 IU of Vitamin A. Of course it is always recommended to consult with your physician while pregnant or breastfeeding before the use of any active products or supplements.
If your Elixirs is delivered in the cold of winter and is frozen upon arrival, it is still good to use once it thaws. Some heat is okay, but since it is stored in plastic, extended heat is not advised. Do not put the Elixirs in alkalinized water or drink them at the same time, as it will disable it.
Each supplement has its own recommendations or contraindications. Skin Clarifier and Skin Defense should not be used in pregnancy. Skin Defense should not be used during breastfeeding. Skin Defense also needs to be used carefully if you are on medication so make sure the medication and Skin Defense are taken at least an hour apart.
Yes it is safe. We use edible gold from a reliable source, mined in the U.S.
Immune Activator can be used topically if one finds the oil-base version of our ozonized ethyl oleate to be more soothing. It is primarily used as an internal elixir to boost our oxygen fighting capacity that often diminishes with aging. It can be taken sublingually by leaving in the mouth for 5-10 minutes or it can be swallowed. However, if you choose to swallow it, it should be on an empty stomach. Liquids can disable it.
Detailed ingredient lists are available upon request. *Please refer to the ingredient list and provide which product ingredients are requested.
Results may vary based on individual usage and product type.
SHIPPING, ORDERS, RETURNS
Delivery times vary based on your location and the shipping method chosen. You will receive an estimated delivery date at checkout.
Yes, once your order is shipped, you will receive an email with tracking information.
If you can't locate your package, contact support@jamieanneaesthetics.com for assistance.
We primarily use UPS for our deliveries.
Currently, we do not ship internationally.
We offer free shipping on orders over $250. For orders below $250, shipping costs are calculated at checkout based on your location and chosen delivery method.
At this time, we do not support shipping to multiple addresses for a single order.
Please contact support at support@jameianneaesthetics.com.
Returns & Refunds Policy
We want you to be completely satisfied with your purchase! If for any reason you are not happy, we’re here to help. Please review our return and refund guidelines below.
Physical Products (Skincare, Tools, etc.)
Returns:
- You may request a return within 14 days of receiving your order.
- Products must be unopened, unused, and in original packaging.
- To initiate a return, please contact us at support@jamieanneaesthetics.com with your order number and reason for return.
Refunds:
- Once we receive and inspect your return, we will notify you of the approval or rejection.
- If approved, a refund will be issued to your original payment method within 5–10 business days.
- Shipping costs are non-refundable. Return shipping is the responsibility of the customer unless the item is defective or incorrect.
Digital Products (eBooks, Courses, Downloads)
Due to the nature of digital products, all sales are final and non-refundable. Please read product descriptions carefully before purchasing. If you experience any technical issues accessing your purchase, we’re happy to help—just contact us at support@jamieanneaesthetics.com.
Consultations & Services
- Consultations may be rescheduled with at least 24 hours' notice.
- Cancellations made less than 24 hours before your appointment are non-refundable.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 7 days of delivery. We’ll send a replacement or offer a refund at no additional cost to you.
Contact Us
Questions about your order or need help with a return? Reach out anytime: 📧 support@jamieanneaesthetics.com
Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.
Please contact our customer service team at: support@jamieanneaesthetics.com
If your product arrived damaged, please reach out to our customer service team, support@jamieanneaesthetics.com for a replacement.
Payment and Account Issues
We accept major credit cards and afterpay for all purchases.
Sales tax is charged based on the shipping address and applicable state laws.
Please contact our support team: support@jamieanneaesthetics.com
Product and Use-Related Topics
Detailed ingredient lists are available in the description of each product. If you need further guidance, please email: support@jamieanneaesthetics.com
Results may vary based on individual usage and product type.
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